Terms and Conditions
PLEASE READ THESE TERMS CAREFULLY BEFORE SUBMITTING ANY INFORMATION OR USING OUR SITE
If you are using our site, we will assume that you have read our terms carefully and that you accept all practices as described in our privacy policies and terms and conditions.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
In these terms of sale, “we” means ‘Campervan Gift Limited’ (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
(i) You must add the products you wish to purchase to your shopping cart and then proceed to checkout
(ii) You may checkout as a guest or register an account with us. (Where guest checkout applies, we will automatically generate an account for you should you wish to use our website again. It is your responsibility to change the automatic password we generate for you which is sent via email once you complete your order)
(iii) You must select your preferred method of delivery
(iv) You must add any relevant voucher codes or gift certificates
(MAY ONLY ALLOW ONE PER ORDER/CUSTOMER)
(v) You must then confirm your order and by doing this you consent to the these terms of sale
(vi) You will be transferred to Sage Pay or Paypal where your payment will be handled securely
(vii) We will send you an order confirmation, at which point your order becomes a legally binding contract. We will notify you should there be any problems and we therefore reserve the right to cancel any orders should we not be able to meet your order requirements, i.e. the products are no longer available.
We assume that you have added email@example.com to your email allow list to receive full correspondence from us.
Once your order is placed, you cannot change, alter or cancel your order in any way.
In the event that particular products in your order are unavailable, we reserve the right to cancel your order for full refund or offer a suitable replacement of equal or greater value.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your basket before you proceed to order. You may correct those input errors before placing your order by thoroughly checking your items, prices and quantities including delivery prices and any discount codes or gift vouchers applied are fully correct.
(4) The products
Campervan Gift Limited trades online at https://www.campervangift.co.uk in the sector of Gifts and Retail. Products may include Campervan, Mini, Scooter, and related gifts and merchandise.
We also sell electronic Gift Vouchers which can be used to purchase products through our website. Gift Vouchers are available in various increments and are valid for only one year from the date or order. We reserve the right to remove Gift Vouchers from our system at any point where necessary.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product. We reserve the right to cancel any orders we believe to be wrong, including errors with stock quantities, pricing errors and the misuse of voucher codes, coupon codes and gift vouchers.
In addition to the price of the products, you may have to pay a delivery charge, which will be as stated in the checkout process. Delivery Information can be found on our website.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable) at the current UK rate of 20%.
Payment for all products must be made by debit card, credit card or Paypal. Our site handles payment through Sage Pay, RBS Worldpay and Paypal. We accept most major credit and debit cards including Visa, Visa Debit, Visa Electron, Mastercard, and Maestro.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force prior to this, with the exclusion of contracts that contain pricing errors.
If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 14 days following the date of the charge-back:
(i) an amount equal to the amount of the charge-back;
(ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer);
(iii) an administration fee of GBP £20 (including VAT); and
(iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).
Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination via Email or Postal confirmation.
For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.
(6) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is current, accurate and complete;
(c) you will be able to accept delivery of the products;
(d) you are resident in England or Wales; and
(e) you are at least 18 years of age, unless otherwise authorised by a responsible adult, parent or guardian.
(7) Delivery policy
We will arrange for the products to be delivered to the address indicated on your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 days of the date from your order ‘shipping confirmation’ [applies to standard UK delivery.] However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.
For special deliveries, orders must be placed before 12:00 pm GMT for next day Royal Mail Special Delivery as chosen on your order. We will not be held liable for any delays in special delivery caused by third party vendors or ourselves including and not restricted to busy periods and any series of events beyond our reasonable control. We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control for the delay in deliveries. Any delivery services are subject to you, ‘the consumer’ being available to take receipt of the ordered items.
You accept that there may be slight delays during busy periods such as Christmas and UK Holidays. We will not be held liable for any such occurrences and/or liabilities that this may induce including personal and/or business losses, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We currently deliver to UK Mainland and International Zones as stated HERE. FREE Delivery ONLY applies to UK Mainland. Delivery charges will apply to International Zones as defined in the checkout stage. We reserve the right to cancel and refund any orders we suspect to be out of our delivery zones, including any unauthorised international addresses.
International Deliveries may also be subject to local customs charges / import duties. Campervan Gift Ltd are not liabel to pay these charges. It is the customers reposibility to pay all local customs charges and import duties.
You are obliged to inform us within 2 working days of any damage or loss occurred during transit and delivery to your destination address(s). We reserve the right to ask for photographic proof of damage on any goods and if denied; reserve the right to refuse a refund; furthermore where any return costs have already been fulfilled without request will become the complete responsibility and liability to you, the consumer.
If delivery of the item(s) is refused at the delivery address, the item(s) will be returned to our warehouse and you will incur an admin cost of £5 which will be deduced from the order refund.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).
We will be entitled to recover payment for the products even where ownership has not passed to you.
(9) “Cooling off” period
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below). We reserve the right to provide an exception to sale and discounted items where these are NON-RETURNABLE.
In order to cancel a contract in this way, you must give to us written notice of cancellation or submit a return request through our website.
You will not have any such right insofar as a contract relates to: (i) the supply of goods made to your specifications or clearly personalised; or (ii) the supply of goods, which have been given as free or complimentary gift(s) including promotions, giveaways and competitions; or (iii) any sale or discounted items.
You should be aware, and by using this site agree to the returns and refunds policy regarding personalised item(s), sale and/or discounted items.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.
If you cancel a contract on this basis, you will be refunded in full (NOT including the cost of gift-wrapping options or initial delivery cost). You will be solely responsible for paying the cost of returning the product to us. The full refund will include the original subtraction of any promotion, coupon codes or discounted items; NOT the current value at which the items are on sale.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
(10) Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
(11) Returns and Refunds
As well as the 7 day Distance Selling Regulations, we will allow (under our own consent) for you to return items within an extended 14 day period (after the day you received the relevant products or products). After the 14 day period, we reserve the right to reject any return requests regardless of any other variable including and not restricted to unwanted goods, loss, damage or malfunction.
To return an item:
Go to the ‘View Completed Orders’ page in your account and submit a Returns Request form within 14 days of receiving your order. You need to complete this because we need a Return Authorization Number (RAN) to process your return request.
It is your responsibility to package your return items safely and securely in a saleable, un-used and original condition, unless otherwise stated. You are advised to attach a return label along with FRAGILE label written clearly for fragile items. You are also advised to clearly write the Return Authorisation Number (RAN) on the outside of the return package.
You should then send your item(s). We recommend and advise you take out postal insurance where necessary.
A return will be processed, and provided the return request is authorised, a credit will be issued within 30 days from the receipt of returned goods. We will notify you when and if your return request has been authorised. Should a return request be declined, or where there is a problem, you will be contacted via your primary email address given to us during your initial transaction.
Returns for Faulty / Damaged item(s) must be authorised or verified by email communication before returning the item(s).
Reimbursement for returned item(s) will be refunded once the item is received and accepted as faulty / damaged.
Reimbursement for returned item(s) are refunded at the Royal Mail 2nd Class current rate or equivalent.
Return requests can take up to 14 days to process. We are not held liable for any returns or exchanges that are time sensitive due to an upcoming event.
Any items returned for exchange are subject to availability and price comparison.
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
You can at your own wish, ask for a refund as a Store Credit. You can receive store credit on all products, equivalent to the total value of your product purchase (excluding delivery, return and gift-wrapping options). Store Credit is valid from one year after issue date. Store credit can only be used against physical or downloadable products on the website. It excludes delivery costs.
Gift Vouchers are STRICTLY NON-REFUNDABLE.
(12) Limitations and exclusions of liability
Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.
The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
(13) General terms
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section : these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(14) About us
The full name of our company is
Campervan Gift Limited
UK Company Number: 9606944
VAT No. 251763308
Campervan Gift Limited
Unit 7, Building 53a,
The Pensnett Trading Estate
Phone: 0800 014 8686 (9am - 1pm weekdays only)