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Delivery & Returns

Christmas 2017 Delivery & Returns

Please be aware Deliveries over the Christmas period and December may take 2-3 days longer than stated.

Please make sure somebody is available at the delivery address to sign for your parcel.

 
Last Delivery Dates

International Delivery
(Last Day to Order) - 10th December 2017

Standard UK Delivery (Last Day to Order) - 17th December 2017 - (Guaranteed to arrive before Christmas Day)

Christmas Courier Delivery (Option will be available soon) - (Last Day to Order) - 20th December 2017 - (Guaranteed to arrive before Christmas Day)

Next Day Delivery
- This option is currently unavailable.

Please Note
- Christmas Courier and Next Day Delivery options apply to UK Mainland only.

 
UK Orders Placed 18th December Onwards

We will be dispatching all Standard UK orders on the same day during the final week before Christmas (18th Dec - 21st Dec). These orders are still likely to arrive in time for Christmas Day, but this cannot be guaranteed.

Also take a look at the Christmas Courier Delivery option we have now made available.
 

Christmas Opening Hours

Our Campervan Gift Office and phone line will be closed from 22nd December 2017 at 12pm until 3rd January 2018. You can still purchase items during this time, and orders will continue to be dispatched. Limited email support for order queries will continue.


Christmas Returns - Extended Returns - (Orders placed between 1st December 2017 - 25th December 2017)

For any unwanted Christmas gifts, We’re more than happy to give you 31 days to send your products back to us. In the unfortunate event you do need to return your item(s), refer to the instructions at the bottom of this page.

 
*** Merry Christmas from everyone at Campervan Gift - Best Wishes for 2018***

 

Is there Free Delivery if I Spend a certain amount?

  • Free Delivery is available on all UK orders over £25.
  • Standard UK Delivery for all orders under £25 is £3.50
  • Excludes Christmas Courier / Next Day Delivery options.

 

Is my order tracked?

  • All Standard UK Delivery Orders are fully tracked.
  • Tracking information will be send in a seperate email direct from the courier.
  • International orders are fully tracked as standard. (exception list below).

 

How long will my order take to arrive?

  • Standard UK Delivery orders typically arrive within 3-5 working days.
  • Free UK Delivery orders typically arrive within 3-5 working days.
  • International orders will take between 3-14 days for delivery. Dependant on the destination.
  • During busy holiday periods such as Christmas, Easter, Bank & UK Holidays, delivery may arrive slightly later.
  • For specialist products such as personalised Items, delivery may take longer. Please see specific dispatch and delivery information on the specific product page.

 

Do you Offer Next Day / Express Delivery?

  • Not at this current moment, however Next Day / Express delivery options will be available soon.

 

Do you deliver to other countries?

  • Yes, we deliver to the following international countries:
    • Argentina
    • Australia
    • Austria
    • Belgium
    • Brazil
    • Bulgaria
    • Canada
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Guernsey
    • Hong Kong
    • Hungary
    • Ireland
    • Italy
    • Japan
    • Jersey
    • Latvia
    • Lithuania
    • Luxembourg
    • Malta
    • Mexico
    • Monaco
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Romania
    • Singapore
    • Slovakia
    • Slovenia
    • Spain (Mainland Only)
    • South Africa
    • Sweden
    • Switzerland
    • Turkey
    • United States of America

More Countries will be added later on.

  • For Delivery to any country in the Balearic or Canary Islands please "Contact Us" for a quotation for delivery.
  • We DO NOT ship to PUERTO RICO - Please do not order selecting USA - We will reject and refund the order.
  • International Delivery costs are based on volumetric weight and automatically calculated at the checkout stage.

 

Will my International Delivery Order be Tracked?

All international orders are tracked for the above list of countries. With the exception of Cyprus, Norway, South Africa and Turkey, these orders will require a signature and cannot be tracked.

 

Do you deliver to a country not on that list?

  • Please "Contact Us" and we can arrange a quote for delivery.

 

Are there any items excluded from International Delivery?

  • Yes, large / heavy items and lighters cannot be sent international due to courier restrictions.

 

How long does it take to process my order?

  • We aim to process your order within 1-2 working days.
  • Please be aware order processing may take longer during busy periods such as Christmas, Easter, Bank & UK Holidays.

 

Is a signature required?

  • All orders totalling £50.00 or more will require a signature.
  • Please make sure someone is available to accept and sign for your order. If not, any guaranteed services may be void and you will have to collect from your local Post Office / Courier Depot. You may also have to arrange for re-delivery.

 

Which do I do if my ordered has been damaged in transit?

  • In this unfortunate event, you MUST inform us within 2 working days, so we can carry out prompt procedures claiming against the courier.

 

I have not received my order?

  • Please allow up to 5 days for delivery (following your order 'shipped/dispatch' notification).
  • If after that period the order hasn't arrived, please contact us, we will endevour to resolve the problem ASAP.
  • Please be aware delivery may take longer during busy periods such as Christmas and UK Holidays.
  • For specialist products such as personalised Items, delivery may take longer. Please see specific dispatch and delivery information on the specific product page.

 

Delivery Problems

If you experience any problems with a delivery, please contact us by email to sales@campervangift.co.uk, by telephone on 0800 014 8686 or through our website at https://www.campervangift.co.uk/contact-us/.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed;
  • where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
  • where in person receipt is not required, the specific location to leave the goods in question as stated by the customer during the checkout stage was unsafe, inappropriate or non-existent thus causing the goods in question to be removed, stolen or damaged by an unauthorised personnel; and
  • where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
  • where in person receipt is required, the specific location to leave the goods in question as stated by the customer during the checkout stage was unsafe, inappropriate or non-existent thus causing the goods in question to be removed, stolen or damaged by an unauthorised personnel.
  • For UK Orders: If delivery of the item(s) is refused or undelivered (No person present) at the delivery address, the item(s) will be returned to our warehouse and you will incur an admin cost of £5 which will be deduced from the order refund.
  • For INTERNATIONAL Orders: If delivery of the item(s) is refused or undelivered (No person present) at the delivery address, the item(s) will be returned to our warehouse and you will incur an admin cost of £5 and the original shipping plus any other return shipping charges that we incur, which will be deduced from the order refund.

 

Can I return my item(s)?

  • Yes we do have a returns system available.
  • Firstly I would suggest you contact us first, to see if we can help resolve the problem? We like to see all our customers happy with their purchases!
  • We do have exceptions against returning 'personalised' or 'customised' items. Please view our Terms and Conditions before you consent to the purchase of any such items.

 

I really do need to return my item(s), how do I do that?

  • We’re more than happy to give you 14 days to send your products back to us. In the unfortunate event you do need to return your item(s);  
  • Follow these 4 easy steps to return an item:
  1. Go to the ‘View Completed Orders’ page in your account and submit a Returns Request form within 14 days of placing your order. You need to complete this because we need a Return Authorization Number (RAM) to process your return request.
  2. Package your returned items safely and securely, and attach a return label along with FRAGILE label written clearly for fragile items
  3. Read our terms and conditions
  4. Send your item(s) off on its way!
  5. We will process your return and credit you within 30 days

Note: Please see our terms and conditions for returning item(s).