COVID-19 / Coronavirus Pandemic
Updates from the Directors of Campervan Gift Ltd
As of the 1st May 2020 we have decided to reopen the CamperVanGift website store.
As of 12th May 2020 European Orders are now accepted.
As of 5th June 2020 Our warehouse collections have increased - UK Delivery Times are now 1-2 Working Days. Restrictions on certain European destinations have also been removed. More VW Shows & Festivals have announced show cancellations for August / September and postponed them to 2021.
As of 26th August 2020 UK orders are arriving within 1-2 days, European orders now arriving within 7-10 days. We are hopeful that International delivery will be available soon and we will keep you posted. You can return unwanted item(s) on the condition the item(s) are unopened, unused and as new. The exception being any unwanted / incorrect sized clothing or footwear will not be accepted or exchanged. It is also clear that all VW Shows / Festivals have been cancelled for 2020, so hopefully we will see you all at a 2021 VW Show / Festival next year.
The heath, safety and well being of our staff & customers is paramount to us. Being a family based business really brings home to us the issues we all currently face during this pandemic.
In an attempt to keep contact to a minimum and following the UK Government Guidelines, we are currently operating the business under the following temporary conditions:
- We are currently accepting orders UK MAINLAND & EUROPEAN delivery addresses.
- You will not be asked to "Sign for" the parcel being delivered. The courier will operate a DOA (Delivery On Arrival), instead of a signature they will take a GPS location reading and a photo of the property / parcel being delivered.
- Unfortunately we cannot accept INTERNATIONAL orders outside of the UK / Europe at the moment. These orders will be automatically cancelled and refunded straight away. Couriers have limited flight options and have imposed high cost surcharges. We are hopeful this will change soon.
- Estimated UK delivery period is up to 1-2 days, with a possible slight delay due to demand on the couriers.
- Estimated EUROPEAN delivery period is up to 7-10 days, with a possible slight delay due to demand on the couriers.
- Only limited approved Couriers are being used, limiting the option on delivery times, destinations and costs.
- We've taken extra precautions, however, we urge you to also take the same measures, dispose of the parcel packaging asap and wash your hands following the government guidelines.
- More information on our DELIVERY POLICY can be found HERE.
- We are accepting returns on item(s) with the conditional exception on clothing & footwear. (See next point).
- We can not accept unwanted apparel / clothing / footwear that has opened packaging, tired on, been worn and used. We reserve the right to refuse any item returned that is not in a new condition.
- If you are unsure, please CONTACT US prior to returning the item.
- More information on our RETURNS POLICY can be found HERE.
We will of course continue to monitor the UK Government Guidelines and review the situation accordingly.
By placing an order with CamperVanGift Ltd you are automatically Agreeing to the terms above.
FESTIVALS / VW SHOWS
Any Festivals / VW Shows we were due to trade at in 2020 have been temporarily been put on hold. Most shows have been postponed / cancelled by the organisers. Please contact the show organisers directly for more information.
Take Care and Stay Safe Everyone!
Thank you for your co-operation during this time.