COVID-19 / Coronavirus Pandemic
Updates from the Directors of Campervan Gift Ltd
As of the 16th March 2021 - We are only accepting orders from the UK & Northern Ireland Destinations.
We trialled EUROPEAN Deliveries for two weeks early March 2021 and unfortunately the new complications in the new EU directives have made it unviable for us to continue offering this service. We will continue to work with the UK / EU couriers to find an adequate solution.
Due to the ongoing COVID-19 pandemic conditions, we are actively in the process of working with our UK couriers to open back up INTERNATIONAL delivery soon.
We anticipate we will be able to accept INTERNATIONAL orders when the UK Couriers have reduced the currently imposed high cost delivery surcharges.
We have not yet booked or agreed to trade at any VW Show / Festival in 2021. After the recent announcements by the UK Government, we are currently monitoring this situation and the Festival Organisers plans.
The heath, safety and well being of our staff & customers is paramount to us. Being a family based business really brings home to us the issues we all currently face during this pandemic.
In an attempt to keep contact to a minimum and following the UK Government Guidelines, we are currently operating the business under the following temporary conditions:
- We are currently accepting orders UK MAINLAND / NORTHERN IRELAND delivery addresses.
- You will not be asked to "Sign for" the parcel being delivered. The courier will operate a DOA (Delivery On Arrival), instead of a signature they will take a GPS location reading and a photo of the property / parcel being delivered.
- Unfortunately we cannot accept EUROPEAN & INTERNATIONAL orders outside of the UK at the moment. These orders will be automatically cancelled and refunded straight away. Couriers have limited flight options and have imposed high cost surcharges. We are hopeful this will change soon.
- Estimated UK / NORTHERN IRELAND delivery period is up to 1-2 days, with a possible slight delay due to demand on the couriers.
- Only limited approved Couriers are being used, limiting the option on delivery times, destinations and costs.
- We've taken extra precautions, however, we urge you to also take the same measures, dispose of the parcel packaging asap and wash your hands following the government guidelines.
- More information on our DELIVERY POLICY can be found HERE.
- We are accepting returns on item(s) with the conditional exception on clothing & footwear. (See next point).
- We can not accept unwanted apparel / clothing / footwear that has opened packaging, tired on, been worn and used. We reserve the right to refuse any item returned that is not in a new condition.
- If you are unsure, please CONTACT US prior to returning the item.
- More information on our RETURNS POLICY can be found HERE.
We will of course continue to monitor the UK Government Guidelines and review the situation accordingly.
By placing an order with CamperVanGift Ltd you are automatically Agreeing to the terms above.
FESTIVALS / VW SHOWS
We have not booked or agreed to trade at any VW Show / Festival in 2021 until the COVID-19 pandemic & restrictions allow us to do so.
Take Care and Stay Safe Everyone!
Thank you for your co-operation during this time.